Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to contact us — we're happy to help.

Our Products

What materials are your products made from?

We curate products made from natural, high-quality materials — primarily solid wood with non-toxic finishes. Our wooden toys are designed with child safety in mind, and our furniture is built for durability and longevity. Specific material details are listed on each product page.

Are your wooden toys safe for children?

Yes. All of our wooden toys are selected with child safety as a top priority. They are made with non-toxic, child-safe finishes and are designed to support healthy development. We recommend checking the age guidance on each product listing to ensure it's appropriate for your child.

Do your furniture pieces require assembly?

Some items require minimal assembly. Assembly instructions are included with your order, and product listings will note if assembly is required. If you have questions about a specific piece, feel free to reach out before purchasing.

Are your products sustainably sourced?

We prioritize natural materials and work with suppliers who share our commitment to quality and responsible sourcing. We're always working to improve our sustainability practices as we grow.

Shipping

Where do you ship to?

We currently ship within Canada. If you're outside our shipping zone and interested in a product, please contact us and we'll do our best to help.

How long does shipping take?

Shipping times vary depending on the product and your location. Most orders are processed within 1–3 business days, with delivery typically taking 5–10 business days after that. You'll receive a tracking number once your order ships.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — sign up for our newsletter to be the first to know.

Will I receive a tracking number?

Yes! Once your order has shipped, you'll receive an email with your tracking information so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?

We want you to love what you ordered. If you're not satisfied, please review our Refund Policy for full details on eligibility, timeframes, and how to initiate a return.

My item arrived damaged — what do I do?

We're so sorry to hear that! Please contact us within 48 hours of delivery with your order number and photos of the damage. We'll make it right as quickly as possible.

Can I exchange an item?

Please contact us directly to discuss an exchange. We'll do our best to accommodate your request based on availability.

Orders & Payments

What payment methods do you accept?

We accept all major credit cards, as well as other payment options available at checkout. All transactions are processed securely.

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to accommodate requests made before the order has shipped.